ITACO ASSIST mobile app to request any Roadside Assistance Service 24 hours 7 days
ITACO Assist mobile app is available for download in Play Store and App Store. You can buy RSA plans or request services easily with few taps. When you request an RSA service, a service number is created in ITACO platform with all details. Platform will notify the nearest service units who can perform the service through the ITACO providers mobile app. The fastest unit will be assigned to serve you based on the local traffic conditions and inform you the ETA (Estimated Time of Arrival). You can monitor the live movement of the service unit through ITACO Assist mobile app until the service is concluded. You have the option to chat with the 24/7 call center for any concerns on the service.
ITACO has a 24X7 call center with multi-lingual agents speaking Arabic, English and Persian to serve you whenever you need assistance. They are carefully selected for their attentive and helpful attitude. All our call centre personnel are experienced and professionally trained in handling RSA services. They are continuously monitoring in real time the progress of service requests and intervene if there are delays in the service. Also, they can chat with all related parties to instantly resolve any issues. Once the service is concluded a quality control link will be send to the customers to rate the service quality. We continuously monitor and enhance the quality of our service
Technology professionals who are familiar with the assistance and services industry have designed our IT systems, which are truly worth seeing in action. Our IT platform is integrated with CTI (Computer Telephony Integration), Google maps, Chat, Email and SMS. All related parties are connected online to the IT platform through mobile applications and interacts instantly. All the interactions and status changes of service from the moment of service request to delivery of the service are recorded for complete transparency and to ensure quality of service. You can buy or request services through three channels - ITACO Assist mobile app, www.itacorsa.com website or by calling the call center.
The service providers of ITACO are carefully chosen through a selection process. ITACO has an extensive network of Service Providers strategically spread all over the GCC countries. Currently we have more than 1,500 trusted professionals readily available to assist you 24x7. We are continuously expanding our service providers network day by day to serve you more quickly. So, wherever you are located, a service unit can reach you as little as 30 minutes from the time you request a service to us. ITACO platform provide a dashboard for the provider office to monitor and manage their service units. The office mangers can monitor the live movement of the service units.
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